Refund Policy

Refund Policy

Thank you for shopping at Glitter Gemstones. We appreciate your business and want to ensure your satisfaction with your gemstone purchase. This Refund Policy outlines the terms and conditions for requesting refunds related to gemstone purchases from our website.

14-Day Refund Policy

We offer a 14-day refund policy for gemstone purchases made on our website. If there is an issue with our product, only then refund is possible other wise no refund is possible. You may request a refund within 14 days from the date of delivery. Please note that this policy is applicable only for the specified 14-day period.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  1. The gemstone must be in its original, unused condition.
  2. The original packaging and any accompanying documentation should be included.
  3. Proof of purchase, such as the order number and purchase receipt, must be provided.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [glittergemstones301@gmail.com] within the 14-day period, stating your request and providing your order details.
  2. Our team will guide you through the return process and provide you with a return authorization.
  3. Securely pack the gemstone in its original packaging and send it to the address provided by our customer support team.
  4. Upon receiving the returned gemstone and verifying its condition, we will initiate the refund process.
  5. Refunds will be issued using the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

Please note that certain items are not eligible for refunds:

  1. Customized or personalized gemstones.
  2. Items that have been damaged or altered after delivery.
  3. Items returned without the original packaging or proof of purchase.

Shipping Costs

Shipping costs associated with returning items are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

Damaged or Defective Items

If you receive a damaged or defective gemstone, please contact us within 7 days of receiving the item. We will provide instructions for returning the damaged or defective gemstone and will either issue a refund or send a replacement, as per your preference.