Shipping Policy
Shipping Policy
At Glitter Gemstones, we strive to provide a smooth and reliable shipping experience for our customers. Below are the details of our shipping policy:
1. Shipping Destinations
- We ship domestically and internationally to most countries. Please note that there may be restrictions on certain destinations, and we may not be able to ship to all locations.
- If we are unable to ship to your country, we will inform you promptly and issue a full refund for your order.
2. Processing Time
- Orders are processed within 3 business days after your payment has been verified.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Custom or personalized items may require additional processing time. Please refer to individual product pages for specific details on processing times for custom orders.
3. Shipping Rates and Delivery Times
- Estimated delivery times are as follows:
- Domestic Shipping: [estimated time: 3-7 business days]
- International Shipping: [estimated time: 7-21 business days]
- Please note that these are estimated delivery times and are not guaranteed. Actual delivery may vary due to factors outside our control, such as customs delays or shipping carrier issues.
4. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can use the provided tracking number to monitor your package's progress through the shipping carrier's website.
- If you do not receive your tracking information, please contact us at [email address] for assistance.
5. Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
- These charges are not included in the item price or shipping cost and are the buyer's responsibility.
- Glitter Gemstones is not responsible for any delays caused by customs processes. Please contact your local customs office for more information on potential charges.
6. Shipping Delays
- We are not responsible for shipping delays caused by the carrier, weather conditions, or customs clearance issues.
- If there is a significant delay with your order, please contact us, and we will work with the shipping carrier to resolve the issue.
7. Lost or Stolen Packages
- Glitter Gemstones is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.
- If your package is confirmed as delivered but you have not received it, please check with neighbors or your local post office for further assistance.
- If your package cannot be located, please contact us at [email address] so that we can help you file a claim with the shipping carrier.
8. Incorrect Shipping Information
- Please ensure that all shipping information is accurate at the time of purchase. Glitter Gemstones is not responsible for orders that are undeliverable due to incorrect or incomplete shipping information provided by the customer.
- If an order is returned to us due to incorrect shipping information, the customer will be responsible for paying any additional shipping fees to resend the order.
9. Contact Information
For any shipping-related inquiries, please contact us at our email.